Refund Policy

A customer is operationally eligible for a full pre-work refund when FineSyte has not started production. FineSyte uses the recorded production-start timestamp as the boundary: payment, order creation, and queued status do not by themselves show that work has begun.

FineSyte records the first production-start event separately from payment. A project remains queued until that event occurs.

After production starts, the automatic pre-work refund rule no longer applies. FineSyte may provide correction, completion, another service remedy, or a case-by-case refund where appropriate. This policy does not remove rights or remedies that cannot legally be waived.

If FineSyte cannot provide the purchased service, FineSyte will assess the order and may offer completion, correction, a revised schedule, a partial refund, or a full refund depending on the circumstances.

• Email hello@finesyte.com from the address associated with the order.
• Include the customer name and enough order information for FineSyte to locate it. Do not email payment-card numbers or passwords.
• FineSyte will review the project status and respond using the verified account email.

Refund requests are reviewed manually. If approved, the refund is sent through the original payment method. FineSyte does not promise a fixed response or processing time; payment-provider processing may also affect when funds appear.

Some locations provide mandatory cancellation, cooling-off, withdrawal, delay, or refund rights. Those rights apply when required regardless of conflicting language.

The checkout asks the customer to request that service begin promptly. That request is not represented as waiving a right unless the applicable law permits the waiver and all required conditions have been met.

Customers are invited to contact FineSyte first so the order can be reviewed. Nothing in this policy limits rights available through the payment provider, card issuer, or applicable law.

Customers should contact FineSyte promptly about duplicate charges, failed payments, fraud concerns, or payment disputes. FineSyte does not store complete payment-card details.